Legal

Terms of Service

Version 1.2.0 · Effective August 27, 2026

1. Agreement to These Terms

These Terms of Service ("Terms") are a binding contract between you and Local Crew Inc., a Delaware corporation ("Local Crew," "we," "us," "our"), governing your use of the Local Crew mobile application and any related services (together, the "Service").

By tapping to accept these Terms, creating an account, or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

Section 20 contains a binding arbitration agreement and a class action waiver. They affect how disputes between you and Local Crew are resolved. Please read Section 20 carefully. You may opt out of arbitration within 30 days as described in Section 20.8.

These Terms apply to everyone, whether you post tasks, perform them, or both. Section 10 sets out the additional obligations that apply to you if you offer services as a Tasker.

1.1 Consent to Electronic Records and Signatures

You consent to receive all agreements, notices, disclosures, and other communications from us electronically — in the app, by email to the address on your account, or by push notification. Your electronic acceptance of these Terms has the same legal effect as a handwritten signature. You may withdraw this consent only by closing your account, because the Service is delivered entirely electronically. You may request a paper copy of any record by contacting us at the address in Section 24.

2. What Local Crew Is — and Is Not

Local Crew is a neutral venue that helps people find each other. It is not a home services company, an employer, a contractor, a staffing agency, or a party to any job.

Users act in one of two roles, and one person may hold both:

  • A Poster records a short video describing a task they want done and posts it to the Service.
  • A Tasker (shown in the app as a "Local Crew Pro") browses posted tasks and submits bids.

Local Crew:

  • does not employ, supervise, direct, schedule, train, or control Taskers. Taskers decide which tasks to bid on, what to charge, whether to accept a job, and how, when, and with what tools and methods to perform it;
  • does not perform any task, is not present for any task, and does not inspect, supervise, or guarantee any work;
  • is not a party to any agreement between a Poster and a Tasker. Any contract for a task is formed directly between those two users;
  • does not process payments. See Section 8;
  • does not provide insurance, a guarantee fund, a warranty, or any form of financial protection for any task, injury, loss, or damage;
  • does not verify professional licenses, registrations, certifications, insurance, bonding, competence, or the quality of any Tasker's work, except as expressly stated in Section 6 (identity verification and criminal background screening).

2.1 Self-Reported Information

Any license, registration, certification, credential, skill, experience, or availability shown on a Tasker's profile is self-reported by that Tasker and has not been verified by Local Crew unless the Service expressly labels it as verified by us. A trust level or badge displayed on a profile reflects only the verification steps described in Section 6 — it is not a statement about a Tasker's skill, licensing, insurance, honesty, safety, or work quality.

2.2 No Endorsement

Local Crew does not endorse, recommend, or vouch for any user. Ranking, ordering, or prominence in the task feed or in a bid list is generated automatically and is not a recommendation.

3. Eligibility

To use the Service you represent and warrant that you:

  • are at least 18 years old;
  • are located in the State of Washington and will use the Service only for tasks to be performed in Washington. The Service is offered only in Washington at this time;
  • are able to form a binding contract and are not barred from using the Service under any applicable law;
  • have not previously been removed from the Service; and
  • will provide accurate, current, and complete information and keep it updated.

We may verify any of the above at any time and may suspend or close an account that does not meet these requirements.

4. Your Account

You are responsible for your login credentials and for all activity under your account. Notify us promptly at the address in Section 24 if you suspect unauthorized use.

One identity, up to two roles. A single person may hold one Poster profile and one Tasker profile under the same email address. Reputation, verification status, and role-specific information do not transfer between roles. Switching roles requires signing out and signing back in.

You may not create an account for anyone else, sell or transfer your account, or create a new account to evade a suspension or removal.

5. How the Service Works — and Who Can See What

Read this section together with the Privacy Policy. It describes who can see the content you upload.

5.1 Task Videos Are Shown in a Public Feed

When a Poster publishes a task, the task — including the video, title, description, price, category, and approximate location — is shown in a browsable feed to Taskers on the Service. It is not limited to a single matched Tasker. Which Taskers see a task depends on factors including distance, skills, verification level, and availability, and those factors may change.

Do not record or include anything in a task video that you are not willing to show to people you have not met.

5.2 Bids and Bid Videos

A Tasker may submit a bid with a price and an optional message and video. If a bid includes a video, the Poster sees it only after it passes the review in Section 7.

5.3 Hiring, Scheduling, and Completion

A Poster may accept a bid, which opens a direct message thread with that Tasker. Either party may propose an arrival time. Each party separately marks the job complete. A Poster may cancel a hire and a Tasker may withdraw from a job; both are recorded on the Service and may affect reputation.

5.4 Reviews, Ratings, and Public Profiles

After a job ends, each party may rate the other.

  • Ratings and reviews a Poster gives a Tasker are public. They appear on that Tasker's public profile, including any written text, and contribute to that Tasker's public star rating.
  • Ratings a Tasker gives a Poster are not published. They contribute to a private reliability indicator visible to Taskers considering that Poster's tasks.

A Tasker's profile is public to other users of the Service and may show their name, profile photo, biography, star rating, review text, number of completed jobs, skills, trust level, introduction video, completion videos, and completion photos.

Reviews must be truthful and based on a real transaction. We may remove reviews that violate Section 12, and we do not remove reviews merely because they are negative.

5.5 Completion Videos and Photos

A Tasker may submit a video or photos of finished work. Once approved under Section 7, this media publishes to that Tasker's public profile, where any user of the Service can see it, and it may remain there indefinitely.

This media is the Tasker's record of their own work, and it is recorded at the Poster's property. Both facts govern who may remove it:

  • The Tasker decides whether it appears on their profile and may unpublish it at any time from within the Service.
  • Because it was recorded at the Poster's property, the Poster who posted the underlying task may ask us to remove it, at the address in Section 24, and we will do so. We do not accept removal requests for that media from anyone else, except through our own review under Section 7 or Section 11, or a valid copyright notice under Section 13.
  • We notify the Tasker when we remove media at a Poster's request. There is no appeal.
  • The media stops being shown when the Tasker closes their account, and the underlying files are deleted 90 days after that.

Taskers acknowledge and accept these conditions when submitting completion media.

5.6 Automated Processing of Your Content

When you upload a task video, we process it automatically to help you write your listing. We use third-party artificial intelligence services to transcribe the audio, sample still frames, and generate a suggested title, description, category, skill tags, and price range, and to screen the content against Section 12.

  • The suggested text and price are a draft. You review, edit, and choose whether to publish it. You are responsible for the accuracy of your listing as published, including any AI-suggested text you keep.
  • Automated screening may flag content for human review, which may delay or prevent publication.
  • Automated output can be wrong. It is not professional advice of any kind, and a suggested price is not an appraisal, estimate, or quote.

Details of what is processed, by whom, and for how long are in the Privacy Policy.

6. Identity Verification and Criminal Background Screening (Taskers)

6.1 What We Require of Every Tasker

Before anyone may submit a bid or message a Poster, we require them to complete identity verification. There are no exceptions.

  • A government-issued photo identification document (front and back);
  • A self-portrait photograph ("selfie"), which our trained personnel compare visually to the photo on that document.

We do not use facial recognition or any automated biometric measurement, and no approval, denial, or removal decision is made by an automated system. A member of our team reviews every case.

6.2 What Verification Does and Does Not Mean

ID verification does not mean that a Tasker is skilled, honest, safe, competent, licensed, insured, bonded, or suitable for your task. Posters must still take every precaution in Section 9, including independently verifying licensing, registration, and insurance. Local Crew does not assume, and expressly disclaims, any duty to protect any user from another user's conduct.

7. Content Review

Videos and photos submitted to the Service may be reviewed — by automated systems, by our personnel, or both — before they become visible to other users. Task videos that our automated screening clears may publish without human review; content that is flagged, and all Tasker profile, bid, and completion media, is reviewed by a person before publication. We aim to complete human review within one business day but do not guarantee any timeframe.

Review is a limited check for compliance with Section 12. It is not a check for legal compliance, accuracy, safety, or quality, and we do not verify that you obtained any consent required to make a recording.

We may refuse to publish, remove, restrict, or delete any content at any time, with or without notice, and may suspend or remove accounts for repeated or serious violations. Rejected content may be retained as described in the Privacy Policy.

8. No Payments Through the Service

Local Crew does not process, hold, transmit, escrow, or guarantee any money, and charges users no fee or commission of any kind.

Posters and Taskers agree a price through the Service's pricing and bidding features, but all payment happens directly between them, outside the Service, by whatever method they choose. A price shown in the Service is a record of what the parties indicated, not a transaction.

Because we handle no money, we cannot reverse, refund, hold, release, or recover any payment, and we are not responsible for non-payment, underpayment, overpayment, or any payment dispute. See Section 21.2.

8.1 If We Introduce Fees Later

Using Local Crew is free today, and Posters are not charged. We may introduce a pay-as-you-go fee for Taskers in the future — charged for a specific action, never as a recurring subscription. We would tell you in advance, show the price before any chargeable action, and obtain your agreement before any charge.

Any such fee would be for use of Local Crew itself. It would not change Section 8 — we still would not process, hold, or guarantee payment between Posters and Taskers.

9. Poster Responsibilities

You are hiring an independent person to come to your property. You are responsible for deciding whether to do so. Before any work begins, you are solely responsible for:

  • Verifying licensing and registration. Many types of work in Washington — including most construction, repair, alteration, and improvement work — require the person doing it to be registered as a contractor with the Washington State Department of Labor & Industries, and some trades require additional specialty licenses (for example, electrical and plumbing work). Verify registration and licensing directly with L&I before work begins. L&I publishes a free verification tool;
  • Verifying insurance and bonding, and confirming with your own insurer whether your homeowner's, renter's, or property policy covers injury to, or damage caused by, a person you hire. Local Crew provides no insurance and no guarantee fund;
  • Satisfying yourself as to the person's identity, competence, and suitability, independently of anything shown in the Service;
  • Agreeing scope, price, timing, and payment terms directly with the Tasker; and
  • the safety of your property and of everyone present, including securing valuables, pets, hazards, and firearms, and supervising children and vulnerable adults.

Never share financial account credentials, passwords, or one-time codes with any user. Local Crew will never ask for them.

10. Tasker Responsibilities

Taskers take on additional obligations covering independent-business status, identity verification, licensing and registration (including contractor registration with the Washington State Department of Labor & Industries where required), insurance, conduct at a Poster's property, completion media, and fees.

Every Tasker agrees that they: hold and maintain every licence, registration, permit, bond, and insurance their services require; will not offer, advertise, bid on, or perform work for which they lack a required registration or licence; operate as an independent business responsible for their own taxes, insurance, and equipment; will not bring anyone to a job site the Poster has not accepted; and will work safely, competently, and lawfully.

11. Your Content

11.1 Ownership

You keep ownership of the videos, photographs, text, and other material you submit ("Your Content").

11.2 License You Grant Us

You grant Local Crew a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, transcode, modify for technical purposes, transcribe, analyze, distribute, publicly perform, and display Your Content solely to operate, secure, and improve the Service and as described in the Privacy Policy.

This includes creating de-identified records about tasks — carrying no identifier and no link to you, and containing no video, audio, transcript, or free text — which we use to improve our price estimates and to understand what kinds of work people ask for. We do not attempt to re-identify those records. See Privacy Policy §6.1. We do not use your videos, audio, transcripts, photographs, or messages to train artificial intelligence models.

This license does not permit us to use Your Content in external marketing or advertising. We will not do so without your separate, specific, opt-in consent, which you may withdraw at any time going forward.

This license ends when you delete the content or close your account, except that (a) copies retained in routine backups persist until those backups expire, and (b) we may retain content where required to comply with law, to enforce these Terms, to resolve a dispute, or in response to a legal request, for as long as that need lasts.

11.3 Your Representations

You represent and warrant that you own or have all rights necessary to submit Your Content and to grant the license above, and that Your Content does not violate Section 12 or any law or third-party right.

12. Recording Consent, Privacy of Others, and Prohibited Content

12.1 Recording Consent Is Your Responsibility

Washington is an all-party consent state. Under RCW 9.73.030 it is unlawful to record a private conversation without the consent of every participant. This applies to audio captured in a video. Violations can carry civil liability.

By submitting any recording, you represent that you have obtained every consent required by law from every person who appears or can be heard in it, and that you have the right to share it.

We do not verify consent. We do not review recordings for legal compliance before other users see them.

12.2 Recording Rules

Record only what is needed to describe or show the task. Do not record:

  • any conversation without the consent of everyone in it;
  • children, or any person, without the consent of that person or their parent or guardian;
  • the inside of a home, or any person's belongings, documents, screens, mail, or other private information, beyond what the task requires;
  • confidential or proprietary business information without authorization;
  • anyone in a place where they would reasonably expect privacy; or
  • copyrighted material, such as music playing in the background, where it can be avoided.

Taskers filming completed work at a Poster's property must have that Poster's permission and must follow all of the above.

12.3 Prohibited Conduct and Content

You may not use the Service to:

  • Offer, request, advertise, or perform work requiring a license or registration you do not hold, or any unlawful activity;
  • Post content that is unlawful, fraudulent, deceptive, defamatory, harassing, threatening, hateful, sexually explicit, or that depicts or promotes violence;
  • Submit health or medical information. Local Crew is not a health service and does not want health information. Do not upload medical records, insurance or prescription documents, test results, or images of them, and do not describe anyone's medical condition, diagnosis, treatment, disability, or health status in a video, task description, or message. Describe only the work you need done. If a task relates to a health-related need — for example installing a grab bar or a ramp — describe the physical work, not the medical reason for it. We may remove content that contains health information;
  • Post intimate images of any person without their consent, or any sexual content involving a minor;
  • Discriminate against any person on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, gender identity or expression, sexual orientation, age, marital or familial status, veteran or military status, disability, or use of a service animal or other assistive device, or any other characteristic protected by the Washington Law Against Discrimination (chapter 49.60 RCW) or other applicable law;
  • Harass, stalk, threaten, endanger, or impersonate anyone;
  • Infringe anyone's intellectual property, privacy, or publicity rights;
  • Misrepresent your identity, qualifications, licensing, insurance, or affiliation;
  • Attempt to restore content a Poster has removed under Section 5.5;
  • Collect, scrape, index, or store other users' information, or use any automated means to access the Service;
  • Interfere with, probe, overload, or attempt to gain unauthorized access to the Service; or
  • Use the Service other than as it is intended to be used.

12.4 Reporting Content

Any person may report content or conduct, including a person who does not have a Local Crew account and who believes they were recorded without consent. Users can report from within the app; anyone else may write to us at the address in Section 24. We review reports and may remove content, restrict features, or remove accounts. Where we remove content on report, we tell the person who submitted it unless we are legally prohibited from doing so or believe notice would create a risk of harm.

14. Communications

By using the Service you agree to receive push notifications and email about your account, your tasks, and the Service. You can control most notifications in the app, and turn off push notifications in your device settings. We may still send you messages necessary to operate the Service, such as security, legal, and transactional notices, which you cannot opt out of while you have an account.

We do not currently send SMS text messages. If we add text messaging, we will obtain your prior express consent as required by law before sending any, and you will be able to opt out.

15. Suspension and Removal

We may suspend or remove your account, or restrict features, if we reasonably believe you have violated these Terms or the law, that your account is being misused, that you have submitted false identification or background information, or that your continued use poses a risk to any person or to the Service.

Where practical and lawful, we will tell you the general reason and give you a way to respond. We will not do so where we believe notice would create a risk of harm, interfere with an investigation, or where the law prohibits it. If a removal is ever based in whole or in part on a consumer report, we follow the separate adverse-action process that federal law requires instead.

You may close your account at any time from within the app. Closing your account does not by itself end obligations you owe another user, and Sections 11.2 (as limited there), 17, 18, 19, 20, 21, and 23 survive.

16. Changes to the Service and to These Terms

We may change, suspend, or discontinue any part of the Service at any time.

We may update these Terms. If a change is material, we will give you notice in the app or by email before it takes effect and, where the change materially affects your rights, we will ask you to accept the updated Terms. We keep prior versions and a record of which version you accepted. Non-material changes take effect when posted with an updated version number and Effective Date. If you do not accept a material change, you must stop using the Service and close your account; the version you accepted continues to govern any dispute that arose before the change.

17. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOCAL CREW DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

LOCAL CREW DOES NOT WARRANT THE QUALITY, SAFETY, LEGALITY, TIMELINESS, OR COMPLETION OF ANY TASK, OR THE IDENTITY, QUALIFICATIONS, LICENSING, INSURANCE, HONESTY, COMPETENCE, OR CONDUCT OF ANY USER. IDENTITY VERIFICATION AND BACKGROUND SCREENING ARE LIMITED CHECKS DESCRIBED IN SECTION 6 AND ARE NOT A GUARANTEE OF ANYONE'S SAFETY, SUITABILITY, OR FUTURE CONDUCT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT AUTOMATED OUTPUT WILL BE ACCURATE.

LOCAL CREW IS NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF ANY USER, ONLINE OR OFFLINE.

Nothing in these Terms disclaims or limits any warranty, right, or remedy that cannot be disclaimed or limited under applicable law, including under the Washington Consumer Protection Act (chapter 19.86 RCW). Some jurisdictions do not allow certain exclusions, so some of the above may not apply to you.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOCAL CREW AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID LOCAL CREW IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). Because Local Crew charges users nothing, (b) will ordinarily apply.

These limitations do not apply to: liability for death or personal injury caused by our negligence; our fraud or intentional misconduct; our gross negligence; any liability that cannot be limited under applicable law, including certain claims under the Washington Consumer Protection Act; or, to the extent applicable, our indemnification obligations. The exclusions and limitations in this Section apply regardless of whether any limited remedy fails of its essential purpose.

19. Indemnification

You will indemnify, defend, and hold harmless Local Crew and its officers, directors, employees, and agents from any third-party claim, demand, loss, liability, damage, cost, or expense (including reasonable attorneys' fees) arising out of or relating to: (a) Your Content; (b) your use of the Service; (c) your breach of these Terms; (d) your violation of any law or any third-party right, including recording consent, privacy, publicity, intellectual property, licensing, and registration requirements; (e) any task, service, or arrangement between you and another user; or (f) your negligence or misconduct.

This obligation does not apply to the extent a claim arises from our own gross negligence or intentional misconduct. We will notify you of any claim we seek indemnification for, and you may not settle it in a way that imposes any obligation or admission on us without our written consent.

20. Dispute Resolution — Arbitration Agreement and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND LOCAL CREW TO RESOLVE DISPUTES BY INDIVIDUAL BINDING ARBITRATION RATHER THAN IN COURT, AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

20.1 Informal Resolution First

Before starting an arbitration, you and Local Crew agree to try to resolve the dispute informally. The party raising the dispute must send a written Notice of Dispute to the other (to you at your account email; to us at the address in Section 24) describing the dispute and the relief sought. The parties will attempt in good faith to resolve it for 60 days after the Notice is received. Either party may begin arbitration after that period. This requirement does not prevent either party from seeking relief in small claims court, and the limitations period is tolled during the 60 days.

20.2 Agreement to Arbitrate

Except as stated in Sections 20.3 and 20.8, you and Local Crew agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, or the Service — whether based in contract, tort, statute, fraud, or any other theory, and whether arising before or after termination — will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by this Section. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

20.3 Exceptions

This Section does not apply to, and either party may bring in court:

  • An individual claim in small claims court, if it qualifies and stays there;
  • A claim for injunctive or other equitable relief to stop infringement or misuse of intellectual property; and
  • Any claim that applicable law does not permit to be arbitrated, including — at your election — a claim alleging sexual assault or sexual harassment under the federal Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021, which you may bring in court notwithstanding this Section.

Filing a claim within these exceptions does not waive the rest of this Section.

20.4 Delegation

The arbitrator, and not any court, has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, including whether a claim is arbitrable — except that a court has exclusive authority to decide any dispute about the scope, enforceability, or validity of the Class Action Waiver in Section 20.5.

20.5 Class Action Waiver

YOU AND LOCAL CREW AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. The arbitrator may award relief only in favor of the individual party seeking it and only to the extent necessary to provide relief on that party's individual claim. The arbitrator may not consolidate or preside over any form of representative proceeding.

If this Class Action Waiver is found unenforceable as to a particular claim or request for relief, then that claim or request — and only that one — will be severed from the arbitration and may proceed in a court of competent jurisdiction, and the remaining claims will continue in arbitration. If this Class Action Waiver is found unenforceable in its entirety, then this entire Section 20 is void.

20.6 Arbitration Procedure, Location, and Fees

A single arbitrator will be selected under the AAA rules. Arbitration will be conducted by document submission, telephone, or video conference unless the arbitrator determines an in-person hearing is necessary; any in-person hearing will take place in the Washington county where you live, or another mutually agreed location. The arbitrator may award any relief a court could award on an individual claim, including attorneys' fees where authorized by statute, and must issue a written decision explaining the essential findings.

Fees. If you commence an individual, non-class, non-representative arbitration against Local Crew, Local Crew will pay the AAA filing, case-management, and arbitrator fees required under the applicable AAA Rules (the AAA Consumer Arbitration Rules, or, if applicable, the AAA Employment/Workplace Arbitration Rules), so that your out-of-pocket cost to bring the claim does not exceed the lesser of (a) the filing fee you would pay to bring that same claim in small claims or general-jurisdiction court in the county where you live, or (b) the applicable AAA consumer filing fee cap. This section applies only to individual arbitrations administered under the standard AAA Consumer or Employment/Workplace Arbitration Rules. It does not apply to coordinated, batched, or mass-filed arbitrations; those are instead governed by the AAA's Mass Arbitration Supplementary Rules and fee schedule then in effect. If the arbitrator finds that your claim was frivolous or brought for an improper purpose, the AAA Rules' standard fee allocation governs instead of this section. Local Crew will not seek its attorneys' fees from you in arbitration unless the arbitrator finds your claim frivolous or brought for an improper purpose.

20.7 Coordinated Filings

If 25 or more similar arbitration demands are filed against Local Crew by or with the assistance of the same or coordinated counsel, the parties will cooperate with the AAA to implement any applicable AAA mass-arbitration or supplementary rules and fee schedule, including batching, so that the cases proceed efficiently. Any applicable statute of limitations is tolled for all demands in the group from the date the first demand is filed until that demand is resolved. Nothing in this subsection limits either party's right to an individual determination of their own claim.

20.8 Your Right to Opt Out

You may opt out of this Section 20 within 30 days of first accepting these Terms. To opt out, send written notice to the address in Section 24 stating your name, the email address on your account, and a clear statement that you are opting out of arbitration. Opting out affects nothing else in these Terms and will not affect your use of the Service in any way. If you previously accepted a version of these Terms containing an arbitration agreement and did not opt out, that election carries forward.

20.9 Survival

This Section survives termination of these Terms and closure of your account.

21. Disputes Between Users

21.1 We Are Not the Referee

Local Crew is not a party to, and has no obligation to mediate, arbitrate, investigate, or resolve, any dispute between users — including disputes about scope, quality, timeliness, completion, damage, injury, or payment. Those disputes are solely between the users involved, who may pursue any remedy available to them, including small claims court.

Our support team does not adjudicate these disputes. We may, at our discretion, provide information about how the Service works and take action under Sections 7, 12, or 15 where our Terms are violated — doing so is not a decision about the merits of any dispute and does not make us a party to it.

21.2 Release

To the maximum extent permitted by law, you release Local Crew and its officers, directors, employees, and agents from all claims, demands, damages, and liabilities of every kind, known and unknown, arising out of or relating to any dispute with another user or to any task, service, or interaction arranged through the Service. This release does not apply to claims arising from our own gross negligence or intentional misconduct, or to any claim that cannot be released under applicable law.

22. Third-Party Services

The Service uses third-party providers for hosting, video delivery, notifications, identity and background screening, and automated content analysis, and it supports sign-in with Google and Apple. Your use of a third-party service is governed by that provider's own terms. We are not responsible for third-party services, and their availability may change.

23. General

Governing law. These Terms and any dispute arising out of them are governed by the laws of the State of Washington, without regard to its conflict-of-law rules, except that the Federal Arbitration Act governs Section 20.

Venue. For any dispute not subject to arbitration and not brought in small claims court, you and Local Crew consent to the exclusive jurisdiction and venue of the state and federal courts located in King County, Washington.

Limitation period. To the extent permitted by law, any claim arising out of or relating to the Service must be filed within one year after it accrues, or it is permanently barred. This does not apply where a longer period is required by law and cannot be shortened by agreement.

Entire agreement. These Terms, the Privacy Policy, and any document expressly incorporated by reference are the entire agreement between you and Local Crew about the Service and supersede all prior agreements and understandings on that subject.

Severability. If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary, and the rest remains in full force. Section 20.5 governs severability within the arbitration agreement.

No waiver. Our failure to enforce any provision is not a waiver of it.

Assignment. You may not assign or transfer these Terms or your account. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to you.

Notices. We may give you notice by in-app message, push notification, or email to the address on your account; notice is effective when sent. You must give us notice in writing at the address in Section 24.

Force majeure. Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control.

Survival. Any provision that by its nature should survive termination does so, including Sections 2, 8, 11.2 (as limited there), 17, 18, 19, 20, 21, and 23.

No third-party beneficiaries. These Terms create no rights in anyone other than you and Local Crew.

Interpretation. "Including" means "including without limitation." Headings are for convenience only.

24. Contact

Local Crew Inc., 14611 46th Avenue South East, Bothell, WA 98012

  • General and legal notices: legal@localcrew.io
  • Privacy: privacy@localcrew.io
  • DMCA designated agent: dmca@localcrew.io, at the postal address above
  • Report content or conduct: in the app, or report@localcrew.io
  • Support: in the app under Account → Contact support

Website Supplement — localcrew.io and the waitlist

The Terms above govern the Local Crew service. This supplement adds the terms specific to this website (localcrew.io) and its early-access waitlist.

The waitlist is not a guarantee

Joining the waitlist or applying as a pro does not guarantee that Local Crew will launch in your area, that you will receive access, or that your application will be accepted. Founding-crew spots are limited and offered at our discretion.

The information you give us

When you sign up, give us accurate and current information — your real first name, a valid ZIP code, and a working email address or phone number. Do not sign up on someone else's behalf without their permission, and do not submit information you are not allowed to share.

Communications and text messages

By giving us your email address or phone number, you agree that we may contact you about Local Crew, including launch updates in your area and, for pros, the status of your application.

  • Texts: message and data rates may apply, and message frequency varies. Reply STOP to stop receiving texts and HELP for help. Opting out may mean we cannot notify you the moment we launch.
  • Email: every marketing email includes an unsubscribe link.

Consent to receive marketing messages is not a condition of any future purchase.

Acceptable use of the website

When using this website, you agree not to: break the law or infringe anyone's rights; submit false, misleading, or someone else's personal information; disrupt, overload, hack, or try to gain unauthorized access to the site or our systems; scrape, copy, or harvest data or content using automated tools; or misuse our forms to send spam or repeated false signups.