Privacy Policy

1. About This Policy

Local Crew Inc. ("Local Crew," "we," "us") operates a mobile application that connects people who need help with tasks at their homes ("Posters") with independent service providers ("Taskers," shown in the app as "Local Crew Pros"). This Policy explains what we collect, why, who sees it, how long we keep it, and what choices you have.

Local Crew is a venue, not a home services company. We do not employ Taskers, do not perform tasks, and do not process payments. See our Terms of Service.

Where the Service is offered. The Service is offered only to people located in Washington State and only for tasks performed in Washington. This Policy is written for Washington law.

We do not want health information. Local Crew is not a health service. Our Terms prohibit submitting medical records, insurance or prescription documents, test results, or descriptions of anyone's medical condition, diagnosis, treatment, disability, or health status. See Section 9.4.

Background checks are governed by a separate disclosure. Before we would request any consumer report about you, you would receive a stand-alone disclosure and be asked to sign an authorization, as federal law requires. See Section 5.

This Policy covers everyone. There is no separate privacy policy for Taskers or for Posters — we describe all of our data practices here. Taskers have additional contractual obligations under our Terms of Service, but their privacy rights and ours are the same as everyone else's.

1.1 The Short Version

• Your task video is shown in a browsable feed to Taskers in your area — not to one matched person. Record accordingly.
• We send the audio and still frames of your task video to third-party AI services to draft your listing and screen the content, and we keep the resulting transcript.
• Taskers have a public profile showing their photo, rating, review text, job count, and completion videos and photos.
• Taskers submit a government ID and may go through a criminal background check. Those documents are never shown to other users.
• We do not sell your personal information and never have.
• You can delete your account from inside the app.

2. Information We Collect

2.1 Information You Give Us

Account information (all users). First and last name, email address, password, ZIP code, role (Poster or Tasker), and an optional profile photo and biography. If you sign in with Google or Apple, we receive your name, email address, and a provider identifier from them.

Phone number (Taskers, optional). A Tasker may give us a phone number when signing up or later from their profile. It is optional, it is never shown to other users, and nothing automated dials or texts it — we send no SMS messages. It exists so that a person can reach you by voice if something about a job requires it. We delete it within 30 days of your account closing.

Launch waitlist (people outside our service area). If you try to sign up from a state we do not yet serve, we tell you so and offer to notify you when we arrive. If you accept, we store only your email address, the ZIP code you entered, and whether you wanted to post tasks or perform them — no account is created and these details are not linked to one. We use them for two purposes only: to decide which state to open next, and to send you a single notification when we open yours. We delete a waitlist entry no later than twelve months after you submit it, and sooner once we have notified you. You can ask us to remove it at any time using the contact details in Section 16.

Task content (Posters). Video recordings including their audio, task title and description, category, price, schedule, tools and materials notes, and the approximate location of the task.

Bid and profile content (Taskers). Bid prices and messages, optional bid videos, an optional introduction video, skills, service categories, availability, and self-reported licenses, registrations, and certifications.

Completion content (Taskers). Videos and photographs of finished work.

Messages. The content of messages exchanged between Posters and Taskers, including image attachments.

Ratings and reviews. Star ratings and written reviews you submit about another user.

Identity verification (Taskers). Images of the front and back of a government-issued photo identification document, and a self-portrait photograph.

Background check information (Taskers). We do not collect this today. If we introduce criminal background screening, it would be full legal name, date of birth, current and prior addresses, and, where our screening provider requires it, your Social Security number. See Section 5.

Support communications. What you send us through in-app support or feedback, plus your account identity and basic device information.

2.2 Information We Collect Automatically

Location. With your permission, we use your device's location while you are using the app to set the location of a task you are posting. We do not track your location in the background. We also store a geographic point derived from your ZIP code. These points are stored on your profile and on tasks you post, and are used to calculate distance.

Device and usage information. Device type and operating system, app version, IP address, and diagnostic and error information.

Notification token. If you enable push notifications, a device token used to deliver them.

2.3 Information We Generate About You

Automated analysis of your task video. A written transcript of the audio, descriptions derived from sampled still frames, and a suggested title, description, category, skill tags, and price range. See Section 4.

Content screening results. An automated assessment of whether your content may violate our Terms, and the reason.

Reputation and verification data. Star rating average, number of completed jobs, completion rate, verification level, and internal records of moderation and verification decisions.

2.4 What We Do Not Collect

• We do not collect payment card numbers, bank account details, or any financial account information, because we process no payments.
• We do not collect your street address. Task location is a ZIP code and a map point you set.
• We do not use facial recognition or any automated biometric measurement. Your selfie is compared to your ID photo visually, by a trained person. We do not generate or store a faceprint, facial geometry, or any other biometric identifier.
• We do not send SMS or text messages, and we do not collect a phone number from Posters at all.
• We do not use advertising networks, ad trackers, or advertising or marketing analytics software development kits in the app. We do use one third-party error-monitoring service, which receives crash and error reports so we can find and fix defects. It is not an advertising, marketing, or behavioural tracking tool: it receives no advertising identifier, it is not used to build a profile of you or to measure what you do in the app, and it never receives your videos, audio, transcripts, messages, photographs, or location. See Sections 7 and 9.1.

3. Who Can See What

This is the section most people care about. Please read it before you record.

3.1 Task Videos Go to a Feed, Not to One Person

When you publish a task, the video, title, description, price, category, and approximate location are shown in a browsable feed to Taskers on the Service. Any Tasker who meets the criteria for that task can view it and its video, decide whether to bid, and see it again from their bid list.

Which Taskers see a given task depends on distance, skills, verification level, and similar factors, and those factors can change. Treat a task video as visible to people you have not met.

3.2 Tasker Public Profiles

A Tasker's profile is visible to other users of the Service and may show: name, profile photo, biography, star rating, the text of reviews Posters have written, number of completed jobs, skills, trust level, introduction video, completion videos, and completion photos.

3.3 Reviews and Ratings

• Ratings and reviews a Poster gives a Tasker are public and contribute to that Tasker's public star rating.
• Ratings a Tasker gives a Poster are not published. They contribute to a private reliability indicator shown to Taskers considering that Poster's tasks.

3.4 Completion Videos and Photos

Media of finished work publishes to the Tasker's public profile after review. It is the Tasker's record of their own work, so:

• the Tasker decides whether it appears on their profile, and can unpublish it at any time from within the app;
• it stops being shown the moment that Tasker closes their account, and the underlying files are deleted 90 days after that; and
• because it is recorded at the Poster's property, a Poster who wants it taken down can ask us at the address in Section 16, and we will remove it.

Nothing else removes it. A Poster closing their own account does not, hiding a finished task from their own list does not, and the task finishing does not.

3.5 Messages

Messages are visible to the two participants in the conversation. Our personnel may access message content where necessary to investigate a report, enforce our Terms, protect someone's safety, or comply with law.

3.6 Identity Documents, Background Checks, and Your Selfie

Your government ID images and your background check report are never visible to other users. Other users see only your verification status or status badge. Within Local Crew, access is limited to authorized, trained personnel who need it for verification, safety, fraud investigation, or legal compliance. These files are held in private storage and are opened only through short-lived links, and every verification decision is recorded with who made it and when.

Your verification selfie is different, and you should assume other people will see it. Once it is approved it also becomes your profile photo, which is shown to other users wherever your profile appears. It is stored the same way your other photos are, at a long, randomly generated web address that does not itself require a login, so anyone who obtains that address can view the image. If you would rather other people saw a different picture, you can replace your profile photo at any time in the app, under Account settings — the replacement is what other users see from then on.

3.7 Video Links

Videos are delivered through a content delivery network at long, randomly generated addresses. Approved videos are served over links that do not themselves require a login, so anyone who obtains a link can view that video. Do not share video links outside the Service.

3.8 Audio

If you choose to publish a task without audio, the app silences playback and marks the video as having no audio. The audio recording is still processed by us for transcription and screening and is retained with the video. If you do not want something recorded, do not say it.

4. Automated Processing and Artificial Intelligence

We use third-party AI services to process the content of your task video.

What we send. After your video is uploaded and transcoded, we extract the audio track and send it to a speech-to-text provider for transcription. We sample a small number of still frames (typically three to eight) and send those frames, together with the transcript, to a large language model provider.

Why. To generate a suggested title, description, category, skill tags, and price range that pre-fill your listing for you to review and edit, and to screen the content against our Terms.

Who. Our current providers are OpenAI (transcription), Google Cloud (transcription fallback), and Anthropic (frame analysis and text generation). They act as our service providers under contract and are not permitted to use your content to train their models or for their own purposes. We maintain a current list of these providers and will update it as it changes — request it at the address in Section 16.

What we keep. The transcript, the generated suggestions, and a log of each processing request and response. See Section 8 for how long.

Your control.

• The output is a draft. You review and edit it, and you decide whether to publish. You are responsible for your listing as published.
• Automated screening can delay or prevent publication, and flagged content is reviewed by a person. No decision that has a legal or similarly significant effect on you is made solely by automated means — a person reviews every removal, verification, and account decision.
• Automated output can be wrong. A suggested price is not an appraisal or estimate.

5. Identity Verification and Criminal Background Screening (Taskers)

Every Tasker's identity is verified — there are no exceptions. Before a Tasker can bid or message a Poster, we verify who they are.

Identity. You submit the front and back of a government-issued photo ID and a selfie. A trained person visually compares the selfie to the ID photo. We do not use facial recognition and do not create any biometric identifier. We record the outcome and the reviewer.

Background check. We do not run criminal background checks today. If we introduce them, a third-party consumer reporting agency would perform the check on our behalf, and we would share with them the identifying information described in Section 2.1 so that they could locate records about you.

You would be asked first, separately. Before we requested any report you would receive a stand-alone disclosure and be asked to sign an authorization, as federal law requires. Accepting this Policy or our Terms is not authorization to run a background check. Your rights — including your right to receive a copy of the report, to dispute inaccurate information, and to respond before any final adverse decision — would be set out in that disclosure.

Purpose limitation. We use ID images, the selfie, and background check information only to verify identity, to assess eligibility to offer services through the Service, to investigate fraud, impersonation, or safety concerns, and to comply with law — and, in the case of the selfie only, as your profile photo once it is approved, as described in Section 3.6. We do not use them for any other purpose, and we do not sell, rent, or trade them.

6. How We Use Information

We use information to:

• create and operate your account, and to authenticate you;
• operate the marketplace — publish tasks to the feed, rank and filter what each Tasker sees, deliver bids, enable messaging, coordinate scheduling, and record completion;
• generate draft listings and screen content through the automated processing in Section 4;
• verify Tasker identity, and run background checks if we introduce them, as described in Section 5;
• calculate distance and proximity between tasks and Taskers;
• compute reputation — ratings, completion counts, and trust levels;
• send notifications you have not turned off, and account, security, legal, and transactional messages;
• maintain safety and integrity — investigate reports, prevent and detect fraud and abuse, and enforce our Terms;
• respond to your support requests;
• diagnose problems, monitor performance, and improve the Service; and
• comply with legal obligations and respond to lawful requests.

See Section 6.1 for how we use de-identified information to improve pricing and understand what kinds of tasks people post.

6.1 De-Identified Task Records, Analysis, and Model Improvement

We keep a de-identified record of each task so we can improve price suggestions and understand what kinds of work people ask for. This is how the price range you see when posting a task gets more accurate over time.

What a de-identified task record contains:

• the task's category and skill tags;
• structured attributes such as estimated duration, complexity, and tools needed;
• pricing information — the price range our system suggested, the price the Poster set, the range of bids received, the accepted price, and whether the suggestion was accepted or changed;
• approximate geography, at city or ZIP-code level; and
• counts and timings — how many bids a task received, how long it took, and whether it was completed; and
• a short written summary of the kind of work involved, with personal information removed. Before this summary is kept, we automatically strip out names, street addresses, apartment and unit numbers, email addresses, phone numbers, links, and licence or account numbers, and we remove any sentence that refers to health.

What a de-identified task record never contains:

• any identifier for you or your account, and no link back to your profile;
• the video, the audio, or the transcript of anything you said;
• any message content; or
• your precise location.

Our commitments. We keep these records de-identified. We will not attempt to re-identify them, and we will not permit anyone else to. We require any recipient to be bound by the same commitment. We use them only to improve and operate the Service — including improving our price-estimation models — and to produce aggregate statistics about activity on the Service.

Deleting your account does not delete these records, because by then they are no longer connected to you and cannot be traced back to you. If you would like this explained further, contact us at the address in Section 16.

We do not use your videos, audio, transcripts, photographs, or messages to train artificial intelligence models, and we do not permit our service providers to use them for that purpose.

7. How We Share Information

We do not sell your personal information. We do not share it for cross-context behavioral advertising. We have never done either.

We share information only as follows:

With other users, as described in Section 3.

With service providers who process information on our behalf, under contracts that limit them to our instructions and require confidentiality and security. By category:

We will provide the current list of named providers on request.

We do not use advertising networks, marketing analytics platforms, or behavioural tracking tools, so no information is shared with any such company. The error-monitoring provider in the table above is none of those: it exists to tell us that something broke, it is contractually limited to that purpose, and it never receives your videos, audio, transcripts, messages, photographs, ZIP code, precise location, or email address. You can switch these reports off in the app (Section 9.1).

For legal reasons. We may disclose information when we believe in good faith it is necessary to comply with a law, regulation, subpoena, warrant, court order, or other lawful request; to enforce our Terms; to detect, prevent, or address fraud, security, or technical issues; or to protect the rights, property, or safety of any person. Where we are legally permitted to do so, we will make reasonable efforts to notify you before disclosing your information in response to a legal request, unless doing so would be futile, ineffective, or create a risk of harm.

In a corporate transaction. If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of it, subject to this Policy. We will notify you before your information becomes subject to a materially different privacy policy.

With your consent, for any other purpose we describe to you at the time.

8. How Long We Keep Information

We keep information only as long as we need it for the purposes in this Policy, then delete it. The things most personal to you — your videos, their audio, what you said, and your messages — are deleted on a fixed schedule. What we keep for longer is either your public reputation, or a record that no longer identifies anyone.

8.1 Information We Delete on a Schedule

If you hold two accounts on one email address, closing one does not delete what the other still needs. Your name and email address identify the account that is still open, so they are deleted on the 30-day schedule above only once both are closed. Everything belonging to the account you closed — its profile photo, biography, phone number, videos, messages, and location — follows the schedule straight away. Section 9.1 explains what closing one account does and does not do.

On the same 90-day schedule, we do not delete the task's title, description, bid messages, and the records of our AI processing — we strip the personal information out of them and keep what is left. We remove names, street addresses, apartment and unit numbers, email addresses, phone numbers, links, and licence or account numbers, and we remove any sentence that refers to health. What remains describes the kind of work that was done, which is what lets us make price estimates better over time. The transcript of what you said is deleted outright, not stripped.

8.2 Information We Keep Longer, and Why

Portfolio media and reviews are not subject to the 90-day rule. A Tasker's published work and reputation stay visible for as long as their account is open. Everything else about the underlying task is still deleted on the 90-day schedule.

Legal holds. If information is relevant to an active dispute, investigation, report, legal claim, or legal request, we retain it until that matter is resolved, regardless of the schedule above.

Backups. Deleted information may persist in routine encrypted backups for a limited period until those backups expire on their normal cycle, after which it is overwritten.

9. Your Choices and Rights

9.1 In the App

• Access and correct. View and edit your profile, skills, and preferences at any time.
• Delete your account. You can delete your account from within the app, under Account settings.

It closes one account, not both. If you hold both a Customer account and a Local Crew Pro account on the same email address, closing one leaves the other open and working, with the same sign-in. Close each one separately if you want both gone.

It takes effect immediately. You are signed out of that account, its profile stops being visible to anyone, its published media is unpublished, and any open tasks, live hires, and conversations belonging to it are closed — the people on the other side of them are told.

It cannot be undone, and you cannot register the same way again. A closed combination of email address and account type is retired permanently: you cannot sign up again for that kind of account with that email address, whether by password or through Google or Apple. You can still use that email address for the other account type if you do not already hold one, or sign up with a different address. If you closed an account by mistake, write to us at the address in Section 16 — we can remove the block so you can register again, but we cannot bring the closed account or its content back.

What is deleted: your profile and account information, your videos and their audio, transcripts, messages and attachments, your published portfolio media, your precise location, and — after the periods in Section 8.1 — your ID images, verification selfie, and background check report.

What remains, and why:

• Reviews you wrote about other people. They stay, because they are part of someone else's reputation and removing them would rewrite it. They are disassociated from your profile.
• De-identified task records (Section 6.1). These carry no identifier and no link to you, so there is nothing in them to delete and no way to find "yours."
• The record that you agreed to our Terms, and anything we are required by law to keep, or must hold for an active dispute or legal request.
• Delete specific content. Remove tasks, and, if you are a Tasker, hide or remove portfolio media. Posters can ask us to remove completion media recorded at their property (Section 3.4).
• Notifications. Turn off categories of notification in the app, and push notifications entirely in your device settings.
• Location. Turn off location permission in your device settings. You can still post a task by entering a ZIP code.
• Diagnostic reports. Turn off Share diagnostic data in Settings to stop sending crash and error reports. It is on by default. Turning it off does not change anything else about how the app works.

9.2 By Contacting Us

Write to us at the address in Section 16 to:

• Request a copy of your information in a portable format;
• Request correction of inaccurate information;
• Request deletion;
• Ask who we have shared your information with, by category; or
• Withdraw a consent you previously gave, going forward.

We respond within 45 days. If we need more time we will tell you why and may take up to 45 additional days. We may need to verify your identity before acting, and we will not use information you give us for verification for any other purpose. We do not charge for these requests and will not discriminate against you for making one.

One thing that is not a penalty. Closing an account permanently retires that combination of email address and account type, as Section 9.1 describes. That is a consequence of the closure itself — it is how we make sure a closed account cannot quietly come back — and not a charge, a penalty, or a reduction in service for having asked. It applies the same way whether you close the account yourself in the app or ask us to. If it leaves you unable to use the Service and you did not intend that, contact us and we will remove the block.

If we decline a request, we will tell you why and how to appeal. To appeal, reply to our decision. We will respond to an appeal within 45 days. If we deny your appeal, you may contact the Washington State Attorney General's Office.

9.3 Marketing

We will not use your content in our own marketing or advertising without your separate, specific, opt-in consent. This is off by default. You may withdraw it at any time going forward.

9.4 Health-Related Information

We do not want health information and our Terms prohibit submitting it. Do not upload medical records, insurance or prescription documents, or test results, and do not describe anyone's medical condition, diagnosis, treatment, disability, or health status in a video, a task description, or a message. Describe only the work you need done. Before a written summary of a task is kept, we remove any sentence that refers to health (Section 6.1). If you believe health-related information about you reached us anyway, write to us at the address in Section 16 and we will delete it.

9.5 Background Check Rights

We do not run criminal background checks today (Section 5). If we introduce them, you would receive a stand-alone disclosure first, and it would set out your rights relating to consumer reports — including your right to a copy of the report, to dispute its accuracy, and to respond before any final adverse decision.

10. Recording Other People — Your Responsibility

Washington law requires the consent of every participant before a private conversation may be recorded (RCW 9.73.030). This applies to audio captured in a video, and a violation can carry civil liability.

When you record for the Service, you are responsible for obtaining every consent the law requires from everyone who appears or can be heard, and for not capturing people, children, private information, or confidential material beyond what the task requires. We do not verify consent and do not review recordings for legal compliance before other users see them.

The app shows you a reminder before you record. The full rules are in Section 12 of the Terms of Service.

If you believe you were recorded without your consent — whether or not you have a Local Crew account — contact us at the address in Section 16 and we will review it.

11. Security

We use administrative, technical, and physical safeguards designed to protect your information, including:

• Encryption of data in transit and at rest;
• Storage of ID images and background check reports in private Storage, accessible only to authorized personnel through short-lived, audited links. Your verification selfie is not held this way, because it also serves as your profile photo — see Section 3.6;
• Access controls limiting personnel access to what their role requires;
• Logging of access to sensitive information; and
• Periodic security review of our systems.

No system is perfectly secure, and we cannot guarantee absolute security. Use a strong, unique password and tell us immediately if you believe your account has been compromised.

Breach notification. If a breach affects personal information covered by Washington's data breach notification law (chapter 19.255 RCW) — which includes your name together with a driver's license or state identification number, among other data — we will notify you in the most expedient time possible and no later than 30 calendar days after discovery, unless a law enforcement agency asks us to delay. If a breach affects more than 500 Washington residents, we will also notify the Washington State Attorney General within the same period.

12. Children

The Service is for adults. It is not directed to anyone under 18, and we do not knowingly collect personal information from anyone under 18. If we learn we have, we will delete it and close the account. If you believe a minor has given us information, contact us at the address in Section 16.

Children in recordings. Do not record children. If a child appears in content on the Service, report it at the address in Section 16 and we will remove it.

13. Where Your Information Is Processed

We are based in the United States and process information in the United States. Some of our service providers operate infrastructure in other countries, and information may be processed there under contracts requiring appropriate protection. Because the Service is offered only in Washington, we do not expect to collect information from people outside the United States.

14. Other States and Other Laws

The Service is offered only in Washington and this Policy is written for Washington law. If you are located outside Washington, do not use the Service. If you believe you have rights under another state's privacy law, contact us at the address in Section 16 and we will consider your request in good faith.

15. Changes to This Policy

We may update this Policy. If a change is material, we will give you notice in the app or by email before it takes effect, and where the change materially affects your rights we will ask you to acknowledge it. Every version carries a version number and Effective Date, and we archive prior versions so you can see what applied when you agreed. Request a prior version at the address in Section 16.

16. Contact Us

Local Crew Inc., 14611 46th Avenue South East, Bothell, WA 98012

• Privacy questions, and access, correction, deletion, or appeal requests: privacy@localcrew.io
• Report content or conduct, including a recording made without your consent: report@localcrew.io, or in the app
• Support: in the app under Account → Contact support

You may also contact the Washington State Attorney General's Office at www.atg.wa.gov about a privacy concern.

Website Supplement — localcrew.io

The policy above covers the Local Crew service. This supplement adds the practices specific to this website (localcrew.io).

The waitlist and contact forms

When you join the early-access waitlist we collect your first name, ZIP code, and — depending on which form you use — your email address, phone number, and the categories or skills you select. When you use the contact form we collect your name, email address, and message. We use this information only to operate the waitlist (launch updates in your area, and for pros the status of your application) and to respond to your message. We do not sell it, and you can ask us to delete it at any time using the contact details in the policy above.

Scanning a QR code

Some of our printed materials carry a QR code that points at a short link on this website (for example localcrew.io/r/example) and forwards you to the App Store, Google Play, or a page on this site. When a code is scanned we record which code it was, the date and time, whether the device was an iPhone or an Android phone, and the country the request came from. We do not store your IP address, we do not store your device's identifier, and no cookie is set. These records tell us how many people scanned a given flyer or sign — they cannot be traced back to you, and two scans by one person are indistinguishable from scans by two different people.

Cookies and analytics

On this website we use two kinds of storage. The first is strictly necessary: a session cookie set by our infrastructure so that forms and security checks work, and your browser's session storage, used once to remember that you've already seen our intro animation. The second is analytics, described below.

We use Google Analytics to understand how many people visit our website, which pages they read, and which sources they arrive from. It sets a first-party cookie (named "_ga") in your browser containing a randomly generated number. That number lets us tell one visitor apart from another so our visitor counts are meaningful — it is not linked to your name, email, or any other information you give us, and we do not use it to identify you personally.

We have disabled Google Signals, advertising features, and ad personalization on our analytics, and we do not use any advertising or third-party tracking cookies. Analytics data is not used for advertising, is not linked to any advertising profile, and we do not sell or share it. Google processes this data on our behalf as a service provider. You can read how Google handles data at policies.google.com/technologies/partner-sites.

Your choices. You can turn analytics off in any of these ways, and the website will keep working normally:

• Enable Global Privacy Control (GPC) in your browser or via an extension — some browsers call this "Tell sites not to sell or share my data." We honor this signal automatically and set no analytics cookie when we receive it.
• Install Google's browser opt-out add-on at tools.google.com/dlpage/gaoptout.
• Block or delete cookies in your browser settings.

Visitors located in the European Economic Area, the United Kingdom, and Switzerland are treated as opted out by default: no analytics cookie is set for them at all. Our services are directed to users in the United States.

If we add advertising technologies in the future, we will update this page and, where required, ask for your consent first.