Legal

Local Crew Privacy Policy

Effective July 3, 2026 · Last updated July 3, 2026

Scope

This policy applies to users located in the United States. Local Crew does not knowingly offer the Services to, or collect personal information from, individuals located outside the United States.

Local Crew operates the matching platform only. Posters and Taskers arrange and settle payment for services directly between themselves; Local Crew is not a party to, and does not process, hold, or facilitate, any payment transaction between users.

1. Who We Are

Local Crew ("Local Crew," "we," "us," "our") operates the website localcrew.io and the Local Crew mobile application (together, the "Services"), a marketplace connecting homeowners ("Posters") with independent service professionals ("Taskers").

2. Information We Collect

  • Account & Profile Information: name, email, phone number, address, profile photo, Tasker qualifications/certifications.
  • Activity & Usage Information: job postings, job requests, messages between Posters and Taskers, service history, ratings and reviews, search queries, app interactions, device information, IP address, and approximate or precise location (with permission).
  • Communications: SMS, in-app messages, and support communications, including their content, when you contact us or use our messaging features.

We collect this information directly from you, automatically through your use of the Services, and from third parties (e.g., background check providers).

3. How We Use Your Information

We use your information to:

  • Operate the marketplace (matching Posters with Taskers, scheduling, dispute resolution)
  • Communicate with you about your account and transactions
  • Improve and secure the Services
  • Comply with legal obligations
  • Develop and improve artificial intelligence and machine learning models, including by sharing de-identified or aggregated activity data (such as job descriptions, search patterns, and usage behavior) with third-party AI research and development companies, as described in Section 4.

4. How We Share Your Information

We share information with:

  • Other users, as needed to facilitate a job (e.g., a Tasker sees a Poster's job details and general location)
  • Service providers who help us operate (hosting, background checks, customer support)
  • AI companies and research partners, for the purpose of training, testing, and improving AI/machine learning models. Before sharing, we remove or limit direct identifiers (such as your name, exact address, phone number, and payment details) where feasible. Activity content — such as job descriptions, message text, and usage patterns — may still be shared even after this de-identification, because that content can itself contain personal details you wrote into it.
  • Legal and safety purposes (law enforcement, court orders, protecting rights and safety)
  • Business transfers (merger, acquisition, sale of assets)

We do not share your government ID numbers with AI companies.

Your Choice on AI Data Sharing

Sharing your activity data with AI companies for model training is off by default. We will only share your activity data for this purpose if you affirmatively opt in.

How we obtain consent: During account creation (or via an in-app prompt for existing users), you will see a clearly labeled, unchecked toggle or checkbox stating: "Share my activity data to help improve AI models (optional)." We do not enable this by pre-checking the box, bundling it with acceptance of other terms, or requiring it to use core features. You can change your choice at any time:

  • In the app: Settings → Privacy → "Share my activity data to improve AI models"
  • By emailing privacy@localcrew.io

Opting out (or never opting in) does not affect your ability to use Local Crew's core marketplace features.

If you are a resident of a state that classifies certain data (e.g., precise geolocation, or data revealing sensitive characteristics) as "sensitive personal information" — including Colorado, Connecticut, Virginia, Texas, and others — we will not include that category of data in AI-training sharing unless you separately and affirmatively consent to it.

If you are a California resident, this sharing may constitute a "sale" or "sharing" of personal information under the CCPA/CPRA, and you have the right to opt out at any time via the methods above. We do not sell or share information belonging to users we know to be under 16 without opt-in consent.

5. Your Privacy Rights (U.S. State Residents)

If you live in a state with a comprehensive privacy law (e.g., California, Colorado, Connecticut, Virginia, Utah, Oregon, Texas, and others as they take effect), you may have the right to:

  • Access, correct, or delete your personal information
  • Opt out of the sale/sharing of your information (see Section 4)
  • Opt out of targeted advertising and profiling
  • Limit use of sensitive personal information
  • Appeal a denied privacy request

To exercise these rights, contact us at privacy@localcrew.io. We will not discriminate against you for exercising these rights. Depending on your state, we may need to verify your identity before completing a request.

6. Data Retention

We retain your information for as long as your account is active and as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion at any time, subject to legal record-keeping requirements.

7. Children's Privacy

Local Crew is not directed to children under 18, and we do not knowingly collect personal information from them.

8. Security

We use commercially reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure.

9. Third-Party Links and Services

The Services may link to third-party sites and services we don't control. This policy doesn't apply to those third parties.

10. Cookies and Similar Technologies

On our website we use only strictly necessary storage: a session cookie set by our infrastructure so that forms and security checks work, and your browser's session storage, used once to remember that you've already seen our intro animation. In the app, we and our service providers may use device identifiers and similar technologies to keep the Services secure and working.

We do not currently use advertising or third-party analytics cookies. If we add analytics or advertising technologies in the future, we will update this policy and, where required, ask for your consent first. You can block or delete cookies in your browser settings, though some features may stop working.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be notified via the app, email, or a notice on our website prior to taking effect.

12. Contact Us

Local Crew, Inc.
Phone: +1-224-509-1102
Email: privacy@localcrew.io

See also our Terms of Service.